Archives: News

COVID-19 Update – 25 June 2021

Dear Family and Friends of New Haven Farm Home,

I hope this finds you all safe and well.

With the recent changes to community and residential guidelines in relation to COVID-19, I wish to ensure you that the health and safety of all our clients, their families, and our staff is of utmost importance to us.

New Haven Farm Home receives regular updates through a variety of platforms, including NSW Health, in regards to the most current operating guidelines both within the service and when our clients are being supported to access the community. At all times, New Haven Farm Home acts in accordance with these guidelines.

Whilst full acknowledgment is given that the situation may alter in the future and that as an organisation, we will adjust to comply with any changes, the current guidelines that we are operating include:

  • All support staff are utilising the wearing of masks along with practicing good hygiene practices;
  • Two visitors are allowed each day, per client, recognising the physical distance guidelines in place;
  • Visitors are required to sign in and are advised to adhere to general community restrictions, such as mask-wearing indoors, check-in/out of the facility, hand hygiene, and have not been to any hotspot or close contact locations;
  • Limiting the movement of staff between sites and cancelling any unnecessary interactions;
  • Ensuring client community access activities are being conducted in line with current community guidelines and where appropriate, being cancelled.


    As always, please don’t hesitate to contact the Site Manager or myself if you have any further queries.

Sincerely yours,

Annette Allen
Chief Executive Officer

A message from the Board

At the commencement of July 2020, the New Haven Farm Home Board appointed Ms Annette Allen in the capacity of Acting CEO due to the sudden departure of the previous CEO. The active seeking of a new CEO whilst COVID-19 was at its peak, was not really an option. The appointment was then further extended in September 2020.

In this time, Annette has filled the role with diligence and the Board are pleased with her performance. Consequently, a decision has been made by the Board of New Haven Farm Home to appoint Ms Annette Allen as CEO of New Haven Farm Home, under a new three-year contract, commencing 1 June 2021.

On behalf of the Board, I both congratulate and wish Annette well in this endeavor and I am sure with the support of all staff and members of the organisation that New Haven Farm Home will continue to prosper and achieve its goal of delivering high-quality support and services to our clients.

If you have any questions or needs, please do not hesitate to contact myself or any other member of the Board.

With best regards,
Warren Chalker – Chairman

ANZAC Day commemorations

On the 23rd of April 2021, New Haven Farm Home commemorated Anzac Day with a ceremony held at our Freemans Reach site. The service was held to allow clients an opportunity to come together to remember the sacrifice that those brave men and women made for the Australia we know and love today. We would like to thank everyone who attended this event and everyone who gave up their time to take part in the ceremony.


Australia Day at New Haven Farm Home was lots of fun, with clients putting their baking skills and creativity into practice to participate in a Lamington Bake-Off! It was wonderful to see everyone get involved.

There were lots of very creative entries with amazing decorations, including lamingtons in a range of colours and flavours, even lamingtons that looked like the Australian and Aboriginal flags!

Special thanks to all of the staff who made the bake-off and Australia Day activities a great success.


Doug is a friendly gentleman who loves a chat. He lives with housemates at one of New Haven Farm Home’s Richmond based sites and enjoys being able to independently go for a walk to the local shops and around his community.

His Aboriginal culture and heritage are very important to him. Doug enjoys participating in a local men’s Koori art group where he can continually socialise with other Australian Indigenous men, learn about his heritage and practice his skills in Aboriginal art. He has created some beautiful artworks and is always happy to share them with others.

Doug is a very talented musician who is amazing at playing the harmonica and is learning to play the ukulele. He attends regular ukulele classes where he has the opportunity to practice the songs he learns in a group. Doug also enjoys singing and dancing, listening to country music and anything by Johnny Cash or The Beatles.

Doug always enjoys going to markets or stopping by a garage sale in search for cheap radios which he repairs into better working order.

He loves dark chocolate, old movies, making loom bands, photography and creating new art projects.


Congratulations to Lou Packer who was awarded the Spring 2020 Staff Recognition Award!

Lou has been part of the New Haven Farm Home team since December 2014 and always demonstrates amazing commitment to the people she supports in her role as a Disability Support Worker.

Lou is always willing to help and encourage other staff and share her contagious happy and friendly outlook.

Lou has also been a member of our WHS Committee for several years.
Thank you for your hard work and commitment Lou!

COVID-19 UPDATE: 24 Dec 2020

Dear Family and Friends of New Haven Farm Home,

With the ever changing current Covid-19 situation, services such as New Haven Farm Home are receiving updates through a variety of platforms from NSW Health to ensure we are taking all necessary steps to protect the health and wellbeing of our clients and staff.

The below conditions are now in place until 11:59pm 30th December 2020.
We have been advised that each client is now able to have a maximum of 2 visitors at any one time. It is however strongly encouraged that during visits, social distance is maintained, including from other clients and staff. If visiting, please make use of our outdoor spaces and avoid common living areas.

New Haven Farm Home are strongly encouraging all visitors to wear a mask during their visit. Our team of staff are also taking this precaution.

We also ask that you do not visit our site if you have recently been in a hot spot area or should you be experiencing any fever, headaches, cold or Covid-19 related symptoms. I am sure you can appreciate, everyone’s health and safety are our highest priority. If you are unwell we encourage you to self-isolate and seek testing and medical advice. If you have concerns about your visit being detrimental to your health or that of someone else we ask that you please postpone your visit and work with our team to arrange phone and video call connections to ensure you can keep in contact during the festive time.

While there are not currently any time restrictions being placed on visiting, we do ask that you arrange any visits with our team so that we can support you in adhering to these guidelines.

As a requirement of NSW Health, all visitors must sign in on their arrival to our sites. To make this easier for you, New Haven Farm Home have QR codes at each site. If you are unable to use a QR code, please talk to one of our staff members who will be able to help you or provide you with a sign-in sheet.

We also require each visitor has their temperature taken and recorded. Should your temperature be greater than 37.5Oc you will unfortunately not be able to visit.

Thank you for your continued support, patience and understanding.

I wish you and your family a happy and safe Christmas.

Annette Allen
Acting CEO

COVID-19 UPDATE: 21 Dec 2020

Dear Family and Friends of New Haven Farm Home,

With the current spike in Covid-19 cases occurring in NSW it is necessary to ensure we do all we can to limit any potential exposure.

NSW Health have provided the following update to Disability Services that will be reviewed on the 23rd December. This includes:

  • ALL visitors to residential disability care facilities across NSW are excluded unless they meet one of the exemption categories (that is, visitors who are performing essential caring functions or where there are exceptional circumstances)
  • ALL staff and exempted visitors must wear a surgical mask while in a residential disability care facility.

We are aware this may impact your plans to see your family or friend, however, we thank you for your support in helping us to adhere to these guidelines set in place to keep everyone safe and well.

Please be assured that any essential visitors on New Haven Farm Home sites will have their details recorded and their temperature taken and recorded as per our standard practice. Our staff are also recording their temperature upon arrival.

Anyone who feels unwell, has cold like symptoms or symptoms similar to that of covid-19 are not to attend our premises but are advised to attend the nearest testing centre and seek medical advice.

We are encouraging the use of video call and telephone contact to ensure New Haven Farm Home clients can keep in contact and close communication with their family and friends during this time.

Again, thank you for your support, if you have any questions or concerns I encourage you to contact either myself or your Site Manager.

Kind Regards,


Earlier this year, New Haven Farm Home was very happy to welcome Vicki to our service, who now calls our Bosworth Street site home.

Vicki enjoys art and craft and has made lots of decorations for around her home including flower arrangements, vases and more recently some creative halloween decorations. Colouring in is another of Vicki’s favourite activities.

Along with craft, Vicki has been enjoying cooking meals to share with her housemates. Some of the meals she has prepared include beef burritos, curried sausages and a chocolate cake for afternoon tea.

Vicki enjoys celebrating birthday’s and Christmas and looks forward to Christmas celebrations and decorating her home soon.

Vicki is most confident in quieter spaces but is being supported by her New Haven Farm Home team to become more confident when out in the community, especially in shopping centres where there can be many more people.

It has been wonderful to have Vicki join us at New Haven Farm Home and we look forward to sharing her many activities and achievements with you over the coming months.


At New Haven Farm Home we are very excited to be able to expand our services to know include Short Term Accommodation or as it is more commonly known, respite care. We are very proud to have been offering this service to clients and their families for the last 4 months.
This type of service differs from our main service in that the focus point is to provide clients with a safe, happy, relaxed, fun filled environment that provides a ‘holiday’ feel experience.

For each client who uses the service, the experience is very different, as being an entirely person centred focused organisation, each stay is tailored to the individual’s preference, from the activities they partake in, to the food they consume. At New Haven Farm Home, we have been very fortunate to have some STA clients enjoy the experience with the organisation so much that they have since become permanent clients and have moved into our SIL supports.

Whilst the deliverance of a respite service focus’ on the individual client, the provision of the service is essential for the clients support network and carers. These people work tirelessly, around the clock in order to meet the support needs of the person whom they care greatly for. The carer has little to no scope to attend to their own needs, be that medical, social or whatever form it may take. It is therefore crucial that carers have an opportunity to meet their own needs so that they can continue providing ongoing support to their client. However, in order for them to be able to do so, they require the client to be able to attend a high quality service where the carer can be confident that not only all their loved ones support needs are met but that they are comfortable, content and happy with their stay. One way in which we as an organisation support the carers of our clients is to provide them with easily accessed frequent and open communication and updates throughout the clients stay so that they have the confidence and reassurance to fully utilise their time away.

We are very proud to be able to provide this service to not only our clients but their families and support networks.